Our Customer secured ClearCadence resources for a project engagement to evaluate and asses the current operations and infrastructure in comparison to the business plan and roadmap of their Cloud infrastructure provider subsidiary. Our effort focused on working with the C-levels and key stakeholders to perform the analysis and review, documenting our findings, provide detailed recommendations, get buy-in/consensus on a go-forward strategy and plan, and presenting our deliverable and findings to the executive ownership team. ClearCadence has also been retained to continue the effort and assist with the ongoing analysis and implementing additional recommendations.

ClearCadence designed and delivered OpenText Process Suite and Cordys consulting services in support of a process improvement proof-of-technology. This centered on the submission of Housing Assistance applications via the "self" Service Center within a Process Component Layer (PCL). Enablement included the definition of roles, checklists, e-mail templates and service definitions. The solution provided for management of content via attachments and document management as well as dynamic case management.

ClearCadence examined the increase of Compliance-related activities and resources that resulted from past and on-going acts such as Dodd-Frank, Basel III and the Foreign Account Tax Compliance Act (FATCA). To assist in these and future acts, ClearCadence developed ClearNotice, a compliance notification system built using K2 blackpearl and Smartforms. ClearNotice allows Compliance Officers to effectively communicate to their company new regulations, laws and procedures required by a governing body. ClearNotice provides complete and end-to-end oversight and direction of these communications by allowing Compliance to create new notifications, provide a summary and a copy of the regulation, Compliance’s position on the regulation, effective and adoption dates and risk priorities. It then assigns specific departments to review the regulation.

ClearCadence provided business process improvement, workflow and integration expertise for a large, case-file back-scanning project implementation. This included integrating the scanning systems with Case360 BPM straight through to the Tyler Odyssey court system for significant volume and throughput. ClearCadence provided technical project management, solution architecture and design, installation and configuration, integration development, testing and production implementation and ongoing support.

ClearCadence provided business process improvement, workflow and integration expertise for a large, case-file back-scanning project implementation. This included integrating the scanning systems with Case360 BPM straight through to the Tyler Odyssey court system for significant volume and throughput. ClearCadence provided technical project management, solution architecture and design, installation and configuration, integration development, testing and production implementation and ongoing support.

ClearCadence helped design, develop and deploy OpenText Case360 BPM in support of both the Criminal and Probate court systems. This included multiple workflows and overall replacement of inefficient, paper-based management of case files. Providing online access to documents significantly increased productivity and business continuity and made a significant, positive impact to their court system operations. The applications integrated with legacy systems using web services and eliminated the need for duplicate data. ClearCadence responsibilities included the technical project management, solution architecture and design, production installation and configuration, development, testing and production deployment.

ClearCadence provided services around Alfresco One and Alfresco Activity for use within the county commissions office. These services included installing and configuring the software, setting up ingestion of existing and newly scanned documents into Alfresco One, building search tools against highly optimized databases, designing and creating workflows utilizing Alfresco Activiti, and mapping integration points for their existing applications. In addition, we provided best practices and effective usage of the Alfresco technologies to ensure a successful implementation.

ClearCadence was engaged to provide formal education and training for the OpenText ProVision enterprise modeling platform. This consisted of partnering and delivering OpenText training for product fundamentals and advanced usage. Courses consisted of formal instruction and hands-on lab exercises. ClearCadence is also working to provide ongoing consulting services which in-turn helped further institute the training knowledge gained by the customer’s students.

ClearCadence is developing and delivering a complete end-to-end solution using the Alfresco Digital Business Platform to enable our customer to manage its Change Control process. The requirements dictate that changes to policies and procedures must go through a vetting and approval process. Our solution utilizes the Alfresco Process Services to control the workflow, provide routing, manage approvals, enable escalations and ultimately provide complete visibility and compliance auditing. The content for the policies and procedures, once approved, are deposited in the Alfresco Content Services and published to the organization.

ClearCadence provided business process improvement and workflow consulting for the end-to-end processing of provider enrollment applications. This included the ingestion of files for the case creation of web-based applications received. This allowed the users to receive email notifications of successfully created, duplicated and failed cases eliminating the need for manual tracking. The workflow processes also utilized business rules to automatically assign work to end users based on skill sets. A configurable profile for each user was maintained with case types or criteria they can work and provided the flexibility to modify the profile as the users were trained. This significantly reduced time spent manually distributing or reassigning work, improved the efficiency of the work being processed and improved timeliness standards and reporting. ClearCadence provided technical project management, solution architecture and design, installation and configuration, integration development, testing and implementation and ongoing support.

ClearCadence assisted with a strategic upgrade of the IBM WebSphere MQ and OpenText Metastorm Integration Manager (MIM) managed file transfer and messaging platform. The original, overall solution was managed and delivered by ClearCadence resources and it remains a very large and critical infrastructure. WebSphere MQ and MIM are the communications lifeblood between the customer’s headquarters, distribution centers and retail stores. Our recent work included analysis, work-breakdown structures, project planning, software upgrades, custom integration, testing and performing the production implementation.

ClearCadence assisted with providing a strategic audit and review of the installation, configuration, security and implementation of WebSphere MQ and IBM Managed File Transfer (MFT). This supported the customer’s B2B health exchange platform; a very large and critical integration infrastructure that processes data with external trading partners. Our recent work included analysis, work-breakdown structures, project planning, software upgrades, custom integration, testing and support with the production implementation.

ClearCadence provided expert-level architecture, design, and implementation consulting services in support of our customer’s student discharge review and monitoring system. This solution included integration with both corporate and government agencies. The primary workflow was instantiated and driven by postal mail documents that were scanned into a document management system. Integration with web services were then used to review and monitor compliance throughout the workflow. ClearCadence designed, implemented and facilitated the conversion of workflows and data from legacy systems into the OpenText Metastorm BPM-based system. Web services were also used to provide a web-facing site to permit user management and review of the application submission and progress.

Customer engaged a ClearCadence project team to architect, design, develop, implement, and support a custom insurance Claims Management System. With ClearCadence’ support and assistance, they evaluated and chose K2 Cloud as their strategic platform. The new solution provides numerous benefits including reducing processing time and risks associated with human error, centralizing actions and allowing global prioritization of work, and enabling autitability for the disclosure of relevant information with investors, providers, and law firms.

ClearCadence was instrumental with numerous, end-to-end OpenText Metastorm BPM process improvement projects in the support of both the Federal Human Resources and Finance departments. These range from federal hiring, employee and labor relations and an assortment of financial integration projects. Our roles include technical leadership, project management, hands-on development, implementation, mentoring and post-production support. As part of the effort, ClearCadence helped initiate a program to evaluate projects based on cost-benefit analysis with the OpenText Metastorm Business Process Management platform.

ClearCadence provided expert-level Alfresco consulting services with the implementation of our ClearNotice for Digital Content Control solution accelerator in support of the government agency’s use and expansion of the Alfresco Digital Business Platform. ClearNotice will be utilized to manage, track, vet, approve, and disseminate various Standard Operating Procedures (SOP’s) for numerous departments within the agency. Our work entails performing project discovery, ClearNotice installation and configuration, and implementing requested enhancements as required. We are also providing knowledge transfer and mentoring to the agency’s project staff

ClearCadence is leading a project-based implementation to convert the agencies legacy word wide contracts management system to the Alfresco Digital Business Platform. This is an end-to-end effort including analysis, architecture, design, development, implementation, and support. ClearCadence is also providing expert-level consulting to help convert other legacy content and process-based applications to the Alfresco Digital Business Platform. We are also providing knowledge transfer and mentoring to the agency’s project staff.

Customer was utilizing a large, complex Microsoft Exchange-based workflow solution that was inflexible and costly to maintain. With ClearCadence’ support and assistance, they evaluated and chose the K2 cloud platform as their strategic replacement. This included delivering a paid proof-of-concept to showcase K2’s capabilities as the replacement. As a strategic K2 value-added-reseller (VAR), the licensed software and online training was purchased and provided via ClearCadence and we are also providing consulting assistance to assist with K2 Five installation and configuration.

ClearCadence’ project team led the review of the retailers complex Alfresco Content Services (ACS) implementation for the purpose of developing a detailed and comprehensive software upgrade plan. This included reviewing extensive custom coding that supports the content management solution. ClearCadence then engaged and utilized the upgrade plan to lead and perform the ACS upgrades, including performing numerous code remediations to allow a successful upgrade. Work also focused on performing configurations and testing in support of the delivery.

The ClearCadence team provides expert-level OpenText Metastorm BPM production support and on-demand consulting services in support of our Customer’s Aggregate Spend and integration solutions. This includes providing weekly and monthly proactive maintenance checks, 7x24x365 production support and implementation consulting services. Our work also focuses on mentoring our Customer’s project team staff members.

ClearCadence developed an end-to-end solution using Alfresco One and Activiti that manages the internal processing of on-boarding a new customer. Information is passed from their customer portal to Activiti to automate the setup process that includes pricing, determining new titles that need to be retrieved and enumerated, special coding and more. The entire process utilizes custom forms, tasks and a structured workflow.

ClearCadence’ work focused on web-based application development utilizing .NET and MVC entity framework components along with complex, Microsoft BizTalk integrations. ClearCadence provided leadership for our customer by serving as the technical architecture arm of the project and acting as scrum master and resource assignment manager.

ClearCadence provided expert-level consulting services to assist our customer with their IBM WebSphere Integration Bus (message broker) and OpenText Metastorm Integration Manager (MIM) managed file transfer and Messaging-based infrastructure. This consisted of delivering principal-level consulting and working closely with staff in areas including architecture and design, applications programming, security, performance, monitoring and support. At the core of our customer’s infrastructure is a strategic Enterprise Service Bus (ESB) which is the foundation for enterprise integration. ClearCadence team members have been instrumental with the ESB since the project’s inception to date.

Customer had a homegrown BPM system which did not adequately meet their needs. With ClearCadence’ support and assistance, they evaluated and chose the K2 cloud platform as their strategic replacement and for a variety of additional processes needing to be developed and implemented. As a strategic K2 value-added-re-seller (VAR), the cloud software was purchased and provided via ClearCadence.

ClearCadence delivered the OpenText Metastorm BPM architecture, design and development of complicated workflows for title claims intake and processing. This included 18 separate and tightly integrated workflows. The user interface was developed in .NET as a web application integrating with the back-end processes via ECL web services. Custom single-sign-on configuration was also developed for the application to authenticate to OpenText Metastorm BPM. The ClearCadence team also provided structured mentoring and technology transfer services to our client’s project staff which resulted in significant efficiencies on the delivery.

ClearCadence provided expert-level consulting centering on Alfresco Content Services [ACS] in relation to upgrading their existing application. In addition, we designed and developed a new workflow process for their internal Document Review and Approval process that runs on the embedded Activiti engine on ACS. This included a complex 4-part review and approval which included pooled and parallel approval tasks. The solution also included email templates and notifications to both the assignees on Task assignments and to the process owners on Review outcomes. These services also included fixing their current setup and configuring the upgraded application to cater to their needs. From a reporting perspective, we assisted their Business Intelligence Team to derive relevant and meaningful reporting dashboards. Lastly, we provided comprehensive Knowledge Transfer and Training to their internal Development Team so that they could handle a first-level of Support to their Business users. In addition, ClearCadence provided best practices and effective usage of Alfresco Technologies to ensure a successful implementation.

ClearCadence is leading a project-based initiative to plan, test, process and migrate ~ 40M production documents from on-premise, OpenText Process360 to Alfresco Content Services (ACS) running on Amazon Web Services (AWS) cloud. Work includes developing the export from Process360, transferring the content to AWS via web services, depositing into AWS S3 storage buckets, and bulk loading into ACS. It also includes the design, development, and implementation of custom content modeling and Alfresco user interface enhancements. Both initiatives are being delivered using an Agile project methodology.

ClearCadence managed and delivered a full application conversion from Metastorm BPM to Process Suite for an application that manages and maintains interdepartmental communication. The project provided a complete transition of an existing application to Process Suite 16.2, ensuring all functionality was kept intact and maintained throughout the migration. The project also included a migration from Oracle to SQL Server. ClearCadence responsibilities included introspecting the current application, scripts, and relational database, developing the target design, performing the migration of all system components, construction, testing, and implementation

ClearCadence led and developed a detailed proof-of-concept workflow for automating fax invoice orders from the customer’s external customers and business partners. Each fax order initiates a new BPM workflow and prepopulate customer profile information, fans the order out to regional processing centers and allows the fax to be displayed to the processing agent. Graphical KPI reporting is also included to help show performance statistics of the agents, processing centers, etc. Our roles included architecture and design, project management, development and performing demonstrations to the key stakeholders

ClearCadence was instrumental in the architecture, design and development of our customer’s mission critical enterprise integrations. We led the definition, documentation and communication of policies and the implementation for this effort. This included guidelines, best-practices approaches and delivering the final solutions. Critical, real-time order processing and shipping is the lifeblood between this company and its customers. The key to their success is how they manage the tracking and logistics of orders from their customer website, translating them into orders, manufacturing the product and shipping out of the warehouse.

ClearCadence provided expert-level consulting services and engaged with our customer for implementing ProVision and Knowledge Exchange (KE) in support of their first enterprise modeling and business process initiatives. Focus areas included formal training, mentoring and technology transfer, modeling best practices, and hands-on consulting. Work centered on establishing a base modeling environment, providing guidance on model usage and standards, reviewing and defining the appropriate document artifacts, and providing an inventory of elements to capture (workflows, data element definitions, taxonomy).

ClearCadence is leading the review of the retailers Alfresco Content Services (ACS) implementation. This includes reviewing and improving on the architecture, design, database, nodes distribution, security, search, backup, logging, operations practices, and performance. ClearCadence is also helping to troubleshoot issues logged and making recommendations to update and improve the environment and providing best practices and mentoring to customer’s staff.

The ClearCadence team provided expert-level OpenText Metastorm BPM development, testing and implementation consulting services in support of our Customer’s engineering systems. This includes providing on-demand support services to their staff, plus directing the planning, methodology and support of migrating their BPM applications from Oracle to SQL Server. Our work also focused heavily on mentoring of our Customer’s project team’s staff members, and providing input, guidance and consulting for their BPM version upgrades

Prior to engaging with ClearCadence, this firm outsourced all its customer administration services. When they decided to bring it back in-house, ClearCadence recommended the Alfresco Digital Business Platform. As content comes into Alfresco Content Services from various sources such as electronic submissions, faxes, emails, and scanning, tasks are launched within Alfresco Process Services that are then fed to the customer-facing departments within the firm including New Business, Underwriting, Claims and Customer Care. As a strategic Alfresco value-added-re-seller (VAR), the software package was purchased and provided via ClearCadence who then installed, configured and developed the initial solutions for the firm as well as provided guidance, best practices and training for the internal staff to continue to expand the platform, making it a true enterprise solution.

Our Customer came to ClearCadence in need of assistance with a Microsoft BizTalk and EDI solution that was ready for production. ClearCadence was asked to engage and deploy their solution to the production environment and also complete their development by creating the EDI acknowledgment (277) processing as remitted by their trading partners. Once ClearCadence engaged we then successfully put the project back on-track and our team members continue to be instrumental in the ongoing development and daily support, monitoring and maintenance of our Customer’s BizTalk environment.

ClearCadence is providing expert-level Alfresco consulting services in support of the Division of Welfare’s implementation of a more robust, next-generation BPM platform initiative. This included assisting with planning and timelines, overall project governance, and then facilitating and conducting a series of business and technical workshops focused on Alfresco Process Services (APS) and the Application Development Framework (ADF). Our work included assisting with Alfresco platform installations and configurations, and consulting on best practices with product use for both IT and the business. ClearCadence is also leading knowledge transfer workshops dedicated to the Alfresco platform roadmap, monitoring and troubleshooting, and various other on-demand consulting services.

ClearCadence is implementing an automated business new-matter intake system utilizing OpenText BPM Capture Center, Process Suite, Process Component Library and Cordys. This is a project-based, full lifecycle implementation and centers on the automated workflow of various types of bankruptcy and foreclosure documents with varying business rules and regulations. The system also includes front-end capture and redaction processing which in-turn feeds the BPM system and provides integration with the client’s existing case management system. The implementation is already proving to reduce costs by automating what was previously a manual call center. The anticipated long-term ROI will be significant.

ClearCadence provided OpenText Metastorm BPM development and integration support for several legal processes including new matter intake. ClearCadence provided technical design, installation and configuration, integration development and ongoing mentoring and technology transfer to the client’s project staff. Our work also focuses on mentoring our Customer’s project team staff members.

ClearCadence implemented a new business intake reporting system for OpenText Metastorm BPM. This system produced a complete PDF package of all relevant matter information as well as incorporating all supporting documentation. ClearCadence additionally developed a seamless integration layer with the client’s document management system to store the produced new business intake product.

The ClearCadence team provided expert-level OpenText Metastorm BPM architecture, design, development, testing and implementation consulting services in support of our customer’s delivery of an IT Change Management system. This is an outsourced, ClearCadence led and managed project effort. The solution also encompasses the use of the SWIFT 3rd party software to allow more robust, multi-browser support functionality for the end-users.

The ClearCadence team provided expert-level OpenText Metastorm BPM architecture, design, development, testing and implementation consulting services in support of our customer’s delivery of an IT Change Management system. This is an outsourced, ClearCadence led and managed project effort. The solution also encompasses the use of the SWIFT 3rd party software to allow more robust, multi-browser support functionality for the end-users.

Our customer partnered with ClearCadence and secured expert-level consulting services for managing, architecting, designing, developing, testing and deploying Interface/Middleware solutions using Microsoft BizTalk 2013. ClearCadence provided an implementation methodology using a structured, project-based approach while owning the overall delivery of each complete solution for our Customer, allowing them to maintain the overarching supervision. Our Customer gained great efficiencies in partnering with ClearCadence for the solution delivery of this Interface development initiative. ClearCadence’s expert BizTalk consulting capabilities were timely, complimentary and cost effective.

Customer is currently running an older BPM technology and was exploring options for their next-generation digital process automation platform. With ClearCadence’ support and assistance, they are evaluating the K2 Five platform as their strategic replacement. This included delivering several proof-of-concept applications to showcase K2’s capabilities as the right replacement.

Marquis Companies provide various health care services for senior citizens such as Post Hospital Care, Assisted Living Communities, Ventilator care etc. ClearCadence built robust and customized workflow solutions integrated with SharePoint aimed at leveraging capabilities of SharePoint with modern, core-level integration features of Nintex. The solution included email templates and notifications to both the assignees on Task assignments and to the process owners on Review outcomes. We also provided comprehensive knowledge transfer and training to their internal development team so that they could handled a first-level support of their business users. In addition, ClearCadence provided best practices and effective usage of Nintex Technologies to ensure a successful implementation.

ClearCadence provids daily support, monitoring and maintenance of our customer’s entire IBM WebSphere MQ and Integration Bus (Message Broker) integration environment. This includes monitoring queue managers from the mainframe to their open systems platforms. The expert-level service includes 24x7x365 production support, should any incidents arise that cause outages or stop message flow. Our services are critical to their business integrations since they are within their enterprise and their external trading partners. ClearCadence is also providing additional consulting services to enable the Customer to on-board with their new cloud-based, Integration as a Service vendor platform (IaaS).

The ClearCadence team provided expert-level OpenText Metastorm BPM architecture, design, development, testing and implementation consulting services in support of our customer’s Metastorm v7.6 to v9.2 migration effort. The solution encompassed using Metastorm for various Customer and Account creation processes. These include Customer on-boarding with verification/approval and compliance checks, data gathering for new Customers, Customer Account verification and creation and modification. ClearCadence’s work includes assistance with methodology, approach and ownership of the v9 conversion of the more complex BPM processes. Our work also focused heavily on mentoring of the Customer’s project team’s staff members.

ClearCadence has implemented several new process automation applications utilizing OpenText BPM, Process Suite and Cordys. These solutions are project-based, full lifecycle implementations and they focus on project controls and estimating and project change management. Prior to these solutions, the process for managing change and project estimates were manual and very labor intensive. These new solutions allow the business to have confidence that the proper approval cycles, routing, reporting and auditing are completed successfully and on-time.

ClearCadence delivered a multi-week proof-of-concept to deliver and showcase an OpenText Captiva in support of multiple business use-cases. Engagement consistent of discovery to clarify and define the POC requirements and boundaries, software installation and configurations, development and testing. The engagement culminated with a formal review and presentation of the POC results, working from the customer’s computing environment, and knowledge transfer.

ClearCadence was engaged to provide formal education and training for the OpenText ProVision enterprise modeling platform. This consisted of partnering and delivering numerous OpenText training courses both on-premise and via remote distance learning. Courses consisted of formal instruction and hands-on lab exercises. ClearCadence also provided ongoing consulting services which in-turn helped further institute the training knowledge gained by the customer’s students.

ClearCadence provides outsourced support and maintenance of a critical integration interface with U.S. Customs. This link is the communications lifeblood between our customer and Customs, managing the tracking and logistics of ships coming in and out of the country. The interface consists of IBM WebSphere MQ and the OpenText Metastorm Integration Manager (MIM) managed file transfer solution. The expert-level service includes 24x7x365 production support, should any incidents arise that cause outages or stop in message flow. Our services are critical to their business integrations within their enterprise and their external trading partner.